How can we help you with your IONNYK frame ?

IONNYK wireless E Ink Digital Photo Frame displaying black and white photography, controlled through the IONNYK mobile app in a contemporary interior

Sign up & create an account

  1. Go to https://my.ionnyk.com/
  2. Fill your basic information : Firstname, name, email, and password
  3. Password must be strong enough : ‘At least one uppercased letter, one lowercased letter, one digit and between 6 and 32 characters’
  4. Submit
  5. You will now have access to the customer portal website, to manage your catalog subscription
  6. You can also login on the IONNYK mobile application, that you can install from IOS or Android
IONNYK wireless ePaper (E Ink) Digital Photo Frame displaying black and white photography, controlled through the IONNYK mobile app in a contemporary interior

Connect my frame to WIFI

  1. Make sure to install the application
  2. Open your application, and login using the account you created
  3. Go to the 3rd tab listing all your frames
  4. Click on the ‘+’ button
  5. On the frame, press 5-7 second the button on the frame (the ‘O’ letter from the Ionnyk logo on the side)
  6. The button should blink when you pressed enough time; release the button
  7. On the app, press “CONTINUE”
  8. The app will now scan the surrounding bluetooth devices, and look for your frame
  9. If not found, repeat the process from step (5.)
  10. If found, you will be able to select a WIFI
  11. Enter your WIFI password. Please make sure it is correct, otherwise you will get errors later
  12. Enter a nice name for your frame
  13. Congratulations, the config is done.
  14. Before testing any artwork on your frame, you will have to wait for its cloud/online registration (2-3 min). You will see a PENDING state on the list
  15. If you entered a wrong WIFI password (at step 11.), or if your wifi signal quality is bad or unreachable, you may observe an ERROR state on the list
  • If you think you entered a wrong password, please redo from step 5. and enter a correct password later
  • Otherwise, please check your WIFI signal quality

Contact Us

We will be happy to help you.