IONNYK Product One-Year Limited Warranty
IONNYK products are guaranteed against manufacturing defects one (1) year from the original delivery date. IONNYK’s sole obligation in the event of such defects during this period is to replace the product with a comparable device at IONNYK’s sole discretion.
During the warranty period, IONNYK will make the choice whether to replace, repair, correct or issue credit for any IONNYK product or Software subject to the warranty which is determined as non-conforming after being checked-out by the IONNYK team.
Unless: (i) it falls under the limited warranty included with a IONNYK product; or (ii) the User Agreement accompanying any Software grants you different rights or disclaims all warranties we warrant to you, and only to you, as applicable, that our IONNYK products are designed and manufactured to conform to our specifications and will be free from defects in material and workmanship for a period of 1 year from the original delivery date.
Warranty Replacement Service Instructions
IONNYK will replace a IONNYK product free of charge if your device has a manufacturing defect that is covered by the warranty below. At IONNYK’s discretion, IONNYK will cover the shipping costs.
Before sending back the product, please contact our support team at support@IONNYK.com. If our team determines that the problem qualifies for warranty coverage, you will be issued an RMA (Return Merchandize Authorization) number. You can then prepare the package to return to IONNYK.
Note: Please do not hand deliver your products to the RMA facility, even if you are local. These locations are not set up to receive visitors.
Please follow the RMA instructions below:
- Print and fill out the RMA document.
- Include the RMA document in the package. (Instructions on how to complete the document can be found on the document itself.)
- Scan or take a photo of the competed RMA document and attach it to your email.
- Securely pack the device(s) in original packing and mark the package with the RMA number provided by the IONNYK Team at support@IONNYK.com.
- When completing the documents for the shipping courier please provide the correct price of the unit(s) purchased. (Example: If you bought 5 devices and are returning 2, please specify the corresponding price for those two devices without tax and shipping.)
- Send to address provided by the IONNYK support agent.
Avenue Reine Astrid 92
1310 La Hulpe
Returns that do not qualify for warranty coverage will be returned to customers at his own fees. It is vital that you communicate with the IONNYK Team at support@IONNYK.com before sending in your return.
Cases When IONNYK Product Warranty Does Not Apply
The IONNYK product Warranty does not apply if the product has been installed and/ or used in a manner that does not comply with user instructions, or has been fitted on unsuitable materials.
- Normal wear and tear
- If the product has been modified or repaired by personnel other than IONNYK’s 3. If the defect or damage has beenn caused by accident, lightning, or other electrical discharge, fresh or salt water immersion or spray (outside IONNYK product specifications); or exposure to environmental conditions for which the IONNYK product is not intended.
This limited warranty also does not apply to, and we are not responsible for, defects or performance problems resulting from: (i) the combination or use of the IONNYK product with hardware or software, information, data, systems, interfaces, or devices which are not made, supplied, or specified by us; (ii) operating the IONNYK product under any specification other than, or in addition to, our standard specifications for them; (iii) the unauthorized installation, modification, repair, or use of IONNYK products; (iv) damage caused by accident, lightning, or other electrical discharge, fresh or salt water immersion or spray (outside IONNYK product specifications); or exposure to environmental conditions for which the IONNYK product is not intended; (v) normal wear and tear on consumable parts, or (vi) cosmetic damage and (vii) in contrary with these Terms. We do not warrant or guarantee the results obtained through the use of the IONNYK product.
If any IONNYK product stops working during the warranty period for reasons covered by our limited warranty, and you notify us of such a failure during the warranty period, we will at our option replace a nonconforming IONNYK product with a new, equivalent to new, or reconditioned parts for the IONNYK product or, if it doesn’t make financial sense in our determination, we will refund the IONNYK product purchase price you paid (excluding separate costs of installation, if any) upon your return of the IONNYK product in accordance with our IONNYK product return procedures as referenced above. Any repaired or replaced IONNYK product will be warranted for a period of 30 days or the remainder of the original warranty period, whichever is longer.
Determination of Warranty Applicability
We can refuse warranty services if the IONNYK product or Software date of purchase cannot be proven, if a claim is made outside the warranty period, or if a claim is excluded. Following our examination of your claim, we will notify you of your warranty status and the repair cost of any out-of-warranty IONNYK product. At such a time, a valid proof of purchase must be issued to cover the cost of the non-warranted IONNYK product repair and return shipping, or authorize return shipment of the IONNYK product at your expense as is.
The Software is made available “as such.” IONNYK makes no warranties, conditions, accompanying documentation as to any matter including (without limitation) performance, results, security, non-infringement, merchantability, integration, quiet enjoyment, features, expectations, satisfactory quality, or fitness for any particular purpose.
IONNYK PROVIDES NO WARRANTY REGARDING, AND WILL HAVE NO RESPONSIBILITY FOR, ANY CLAIM ARISING OUT OF:
I. USING THE SOFTWARE IN ANY WAY NOT COVERED BY THESE TERMS AND CONDITIONS OR ITS PURPOSE
II. THE MODIFICATION OF SOFTWARE MADE BY ANYONE OTHER THAN IONNYK UNLESS IONNYK AUTHORIZED SUCH A MODIFICATION
III. DAMAGES DUE TO IMPROPER OR SLOPPY USE
IV. THE USE OF SOFTWARE IN COMBINATION WITH ANY OPERATING SYSTEM, OR ANY SOFTWARE OR/AND HARDWARE NOT AUTHORISED OR FORBIDDEN BY IONNYK.
IONNYK PROVIDES NO WARRANTY AND WILL HAVE NO RESPONSIBILITY FOR:
I. OPERATION OF SOFTWARE BEING UNINTERRUPTED
II. OPERATION OF SOFTWARE BEING ERROR-FREE
III. THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET DISTRIBUTOR REQUIREMENTS
IV. THAT THE SOFTWARE WILL BE COMPATIBLE WITH ANY SOFTWARE OR HARDWARE, EXCEPT SOFTWARE AND FIRMWARE AUTHORIZED BY IONNYK
IONNYK IS NOT RESPONSIBLE FOR ANY DAMAGES OR LOSS RESULTING FROM THE USE OR INABILITY TO USE THE SOFTWARE.
Not Responsible for Lost Data
We are not responsible for any modification or damage to, or loss of any programs, data, or other information stored on any media or any part of any IONNYK product serviced by us, or stored or hosted by us in connection with a Software service we provide, or for the seeking of Software support. Any IONNYK product or Software sent to IONNYK for support may be returned to you configured as originally provided to you by IONNYK.
OUR ENTIRE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF, OR IN CONNECTION WITH, THESE TERMS IS LIMITED TO THE AMOUNTS YOU ACTUALLY PAID TO US UNDER THE TERMS. FURTHER, NEITHER WE NOR IONNYK
EMPLOYEES ARE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE DAMAGES, OR OTHER DAMAGES, OR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE OF THE IONNYK PRODUCT OR SOFTWARE, OR ANY ASSOCIATED EQUIPMENT, COSTS OF COVER, DOWNTIME AND USER TIME, OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITIONS, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY RELATED TO IONNYK PRODUCTS OR THE SOFTWARE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE APPLYING TO IONNYK PRODUCTS OR SOFTWARE IS LIMITED IN DURATION TO THE DURATION OF THE WARRANTY SPECIFIED ABOVE.
WE BOTH AGREE ABOUT THESE LIABILITY LIMITATIONS, THAT SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR SPECIFIED OTHER DAMAGES, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY, OR MAY NOT FULLY APPLY TO YOU.
Warranty Replacement Service Instructions
IONNYK will replace the IONNYK product free of charge if your device has a manufacturing defect that is covered by the Warranty. At IONNYK’s discretion, IONNYK will cover the shipping cost.
- Before sending anything to us, please contact our team at support@IONNYK.com. We are often able to solve the problem quickly via e-mail.
- If our team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandize Authorization) number.
- Then you can prepare a package to return to IONNYK.
- Write your RMA number on the outside of the box and send it to the appropriate address based on your specific location.
Note: Please do not hand deliver your products to the RMA facility, even if you are local. These locations are not set up to receive visitors. Thanks!
Avenue Reine Astrid 92
1310 La Hulpe
Returns that do not qualify for warranty coverage will be returned to customers. It is vital that you communicate with the IONNYK Team at support@IONNYK.com before sending in your return.
Governing Law and Jurisdicition
Place of fulfilment and performance for any obligation arising in context with our deliveries is Belgium. The place of jurisdiction shall be Belgium and its competent courts. Governing Law shall be the law of Belgium with the exclusion of international conflict of law’s provisions thereof and with the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
Should any of the clauses of these Terms and Conditions be wholly or partially invalid or void, the validity of the remaining clauses or parts thereof shall not be affected.
Last Update: December 2020
Review the provided IONNYK installation guide before using your IONNYK frame. View the guide at www.ionnyk.com/guide
Retain documentation for future reference.